Contact Form
0437 100 855

Privacy Policy

Last updated: July 17, 2025

At Innovision Energy Solutions Pty Ltd (“we”, “our”, or “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or providing your personal information, you consent to the terms outlined in this policy.

1. What Personal Information We Collect

We may collect the following types of personal information:

  • Full name
  • Email address
  • Phone number
  • Postal address
  • Property or site details (for quotes/inspections)
  • Any information you provide via our contact forms or communications

We may also collect non-identifiable information such as:

  • IP address
  • Browser type
  • Website usage patterns
  • Referring URLs

This may be gathered via cookies, Google Analytics, or other tracking technologies.

2. How We Collect Your Information

We collect personal information through:

  • Website contact forms
  • Email and phone communication
  • Social media interactions
  • On-site consultations or quote requests
  • Newsletter or promotional sign-ups
  • Job or subcontractor applications

3. Why We Collect Your Information

We collect, hold, and use your personal information to:

  • Respond to your enquiries or quote requests
  • Deliver and manage solar and electrical services
  • Issue invoices and receipts
  • Send service updates or marketing (where permitted)
  • Improve our website performance and user experience
  • Meet legal and regulatory obligations

We only collect information necessary for our business operations or as required by law.

4. Disclosure of Personal Information

We do not sell or rent your personal data. We may disclose your personal information to:

  • Our employees and contractors
  • Service providers assisting us in operations (e.g. software platforms, cloud storage, marketing providers)
  • Product suppliers for warranty and support purposes
  • Regulators or authorities where required by law

Where third-party service providers are used, we take reasonable steps to ensure they comply with Australian privacy standards.

5. Direct Marketing

We may use your contact details to send you updates, offers, or service announcements relevant to our business. You can opt out at any time by clicking the “unsubscribe” link or contacting us directly.

6. Security of Your Information

We take reasonable steps to protect your personal information from loss, unauthorised access, misuse, or disclosure. This includes secure storage (digital and physical), restricted access, and regular system monitoring.

However, no data transmission over the internet can be guaranteed to be 100% secure. We cannot guarantee the security of information sent to us electronically.

7. Accessing and Updating Your Information

You have the right to request access to personal information we hold about you and to request corrections if the data is inaccurate or out of date. To do so, please contact us using the details below.

8. Use of Cookies

Our website may use cookies and similar technologies to enhance user experience and gather analytics data. You can choose to disable cookies through your browser settings, although some features of the website may not function properly as a result.

9. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of other websites. We recommend you review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the “last updated” date revised. Continued use of our services or website constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact: Innovision Energy Solutions Pty Ltd – 0437 100 855

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.